• No Room charge for children below 5 years (Extra bed / Breakfast not included).
  • Reservations are only confirmed on receipt of an advance of 50%.
  • Cancellation: 8th Jan to 31st March / 21st June to 26th Sept. 1 month prior to your check in date we will give you full refund less 25% administration charges. If you cancel Less than a month of your arrival date there will be no refund.
  • Cancellation: We have a No Refund policy for dates – 1st April to 20th June & from 27th Sept to 7th Jan
  • Postponement or Preponement of a booking date will be treated as a cancellation and normal reservation and cancellation terms will apply.
  • 24 hours notice is required for early checkout. In the event of early check out without 24 hours notice one additional night will be charged.
  • There is no reduction in the package rates if facilities are used or not.
  • Cancellations for pickups must be made 24 hours in advance of pickup time. For cancellations made less than 24 hours the full cost for the pickup is applicable.
  • In the event of a delay in pickup due to late arrival of airline or train of more than 2 hours cancellations charges of Rs 300 per hour.
  • Advance payments to be made by depositing a cheque / cash or making an online transfer in our bank A/C favouring Lama Hotels Pvt Ltd, Darjeeling.
  • GST will be applicable as per governing laws.
  • Check In time is 1pm. Check Out time is 12 noon.
  • We are pleased to accommodate early check-ins and late check-outs upon request, subject to availability. In the case of a late checkout before 6pm, an additional half day room tariff will apply. For checkouts after 6pm, a full day room tariff will apply.
  • We do not take 1 night bookings during High Season.
  • Hotel Shangri-la Regency accepts no liability for cancellations, delays or changes that are caused by war, threat of war, airport closures, civil strife, industrial action, natural disaster, loss of or damage to any personal property of the guests.
  • Tariff is subject to change without notification.



CONTACT